Stuart Cox’s Tech Punch

SharePoint 2007 100% CPU Spike – Blue Screen 0×0000001d

April 29, 2009 · 1 Comment

Problem

SharePoint 2007 Web Front End (WFE) servers crashing repeatedly.  Environment is SharePoint 2007 (MOSS Enterprise) 64-bit running on Windows Server 2008 Standard.  Server was crashing repeatedly with CPU spiking to 100%, blue screen, and server rebooting itself.  System log showing BugCheck event (1000) entry with code 0×0000001d:

The computer has rebooted from a bugcheck.  The bugcheck was: 0×000000d1 (0xfffff9802ea0ef50, 0×0000000000000002, 0×0000000000000000, 0xfffffa6004e06ed9). A dump was saved in: C:\Windows\MEMORY.DMP.

Resolution

After a lot of troubleshooting, it turns out it was Trend Micro Common Firewall Driver (Trend Micro OfficeScan Client 8.0).  When we disabled the firewall, problem resolved.

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Categories: MOSS 2007 · SharePoint · WSS 3.0 · Windows Server 2008

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