SharePoint 2007 100% CPU Spike – Blue Screen 0x0000001d

Posted on April 29, 2009 | 1 Comment

Problem

SharePoint 2007 Web Front End (WFE) servers crashing repeatedly.  Environment is SharePoint 2007 (MOSS Enterprise) 64-bit running on Windows Server 2008 Standard.  Server was crashing repeatedly with CPU spiking to 100%, blue screen, and server rebooting itself.  System log showing BugCheck event (1000) entry with code 0x0000001d:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000d1 (0xfffff9802ea0ef50, 0×0000000000000002, 0×0000000000000000, 0xfffffa6004e06ed9). A dump was saved in: C:\Windows\MEMORY.DMP.

Resolution

After a lot of troubleshooting, it turns out it was Trend Micro Common Firewall Driver (Trend Micro OfficeScan Client 8.0).  When we disabled the firewall, problem resolved.

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This entry was posted in MOSS 2007, SharePoint, Windows Server 2008, WSS 3.0. Bookmark the permalink.

One Response to SharePoint 2007 100% CPU Spike – Blue Screen 0x0000001d

  1. Ric | July 3, 2009 at 1:01 pm | Reply

    The following is a KB that is related.
    http://support.microsoft.com/kb/962943/en-us
    Maybe the firewall driver also uses http.sys?
    Hope it helps someone.

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